On 31st December 2022, my wife and I decided to purchase our first road bike from a shop in Karama. After riding for a month, we realized the importance of getting our bike fitting done. In my search for affordable options, I stumbled upon Bikeera and spoke to James, who explained the benefits of bike fitting and their reasonable prices. So, we visited Bikeera and were greeted by Charl who assisted me & my wife with the fitting. He then took me around the shop, showcasing their latest bike models and equipment, despite knowing our purpose. This gentleman, Charl, left a lasting impression with his knowledge and trustworthiness. We eventually bought 2 brand new Polygon A8X bikes from Bikeera, thanks to Charl' guidance and support. He has become more than a sales expert to us, but a dear friend and ride buddy. Charl is a rare gem in the showroom industry, always prioritizing customer satisfaction over sales targets. He allowed us to try out the bikes and provided advice whenever needed. His prompt responses and problem-solving skills have earned our trust. As someone who is meticulous about purchases, especially when it comes to a bike worth over 30K, Charl' expertise has been invaluable.Bane, the seemingly unfriendly guy at first, turned out to be an incredible source of knowledge about bikes & bike fitting (Legend in town when it comes to Bike fittings) . As Bikeera became our second home, we returned to get a bike rack. A helpful staff member assisted us in fixing it to our car. However, a week later, Bane noticed that the rack wasn't properly secured. He took it upon himself to remove and reattach it correctly, even though he wasn't involved in the sale. This exemplifies why Bikeera stands out among other bike shops in the UAE. When I wanted to buy new shoes, he didn't just sell me any pair. Instead, he took the time to understand my issue with my current shoes and provide a solution. Bikeera's team truly cares about their customers.Their knowledge and expertise in bike mechanics are truly impressive. Whether it's a simple tune-up or a major repair, Asus and the rest of the workshop guys handle it with precision and care. Our bikes have never looked better after their thorough cleaning and servicing. They go above and beyond to ensure customer satisfaction, always going the extra mile to accommodate our needs. It's reassuring to know that we can rely on them for any bike-related issues. Their dedication and skill make them truly remarkable in their field.Overall, my wife and I are extremely satisfied with Bikeera's team. I would highly recommend this Store for anyone.Note: I have visited all the Bike stores in UAE, I can guarantee the customer service here, you’ll not receive anywhere!