Our Customers Stories

BETTER SERVICE STARTS HERE

Mohammad EssaMohammad Essa
17:51 16 Mar 24
Very bad customer service..I had a bad experience with the first visit..
Paul DerrickPaul Derrick
09:46 14 Mar 24
I needed help with a bike build and they sorted me out in no time. Good mechanics, nice people, great shop and excellent coffee.
PedroPedro
12:57 09 Mar 24
These guys are 5 stars especially Joe really. I was initially renting from them but now I have one of my own. Purchased them a brand new KTM KAPOHO and the bike is A M A Z I N G ! !
Andrea BatinicAndrea Batinic
13:59 06 Mar 24
We currently live in Doha, for few weeks I’ve been trying to find WOOM bike, randomly I run on their page. I’ve wrote them, and they replied me in a short notice. For whole month I’ve been writing them back and forth about the bike, and they were always professional in their replies, no matter will I purchase bike or not. I love the fact that they’ve been professional, punctual, and kind. We’ve got the bike in three days. They should have a store all around Middle East 😀😍 Thank you BIKEERA for making our son, and us happy 😊
Rye OnaRye Ona
14:23 28 Feb 24
I recently upgraded my bike’s group set. The staff were friendly and know what they are selling specially Joe. Joe had to find the specific crank length for my size.All in all very satisfied with their products and service.Staff: 5/5Service: 5/5Coffee:5/5
Abdulrahman AlmheiriAbdulrahman Almheiri
13:25 21 Feb 24
Great vibes, great people.
Nicolas Walid DibNicolas Walid Dib
11:44 20 Feb 24
I struggled to find a campagnolo 12s chain in dubai, they did everything they can to find one from a different supplier and they deliver it to home. Awesome!
Deborah CohenDeborah Cohen
10:42 18 Feb 24
Great service. Knowledgeable and helpful. Loved the free coffee and really loved the fact they take care of their local cats. What a great business.
Ali ZeinAli Zein
04:31 18 Feb 24
Marwan ShayeaMarwan Shayea
18:36 17 Feb 24
Fast delivery ... always on time
GinbukoGinbuko
18:06 17 Feb 24
Jonny MarshallJonny Marshall
10:56 04 Feb 24
Bane, JC, Charl, Jesus and the whole team are the best! Great products, great customer service and super workshop!
Zaneer JabbarZaneer Jabbar
08:53 28 Jan 24
Went there after meeting them in an eventThe amount of attention and details a customer gets when visiting the store gives one the upper hand to take calls in what bike to buyThe customer is taken care from the start to the finishStaff is just too friendly and helps you understand what best suits oneEnded up buying ultegra group set road bike from polygonThank you guys for letting me bring part of this great community
Rex CarinoRex Carino
14:59 24 Jan 24
Their hospitality and being friendly is highly recommended and thank you for coffee BikeEra. 😊✅
Rose O' DonovanRose O' Donovan
04:25 22 Jan 24
Amazing experience for bike fitting. Super great store, really great team - so friendly so knowledgable and so hospitable. 100% recommended. Not your typical bike shop!
Shyra BongcahigShyra Bongcahig
17:35 16 Jan 24
Satisfied customer, I love my new bike 🚲, I love the great customer support .. thank you Kuya Joe Bacero 😁
Cherry mieCherry mie
21:15 12 Jan 24
Nizam ChagouryNizam Chagoury
10:25 18 Dec 23
Had to return an item because it didn't fit, the seller was great. They returned it and got me a bigger size the next day.
Colin WoodColin Wood
11:17 17 Dec 23
Jaypee PasicolanJaypee Pasicolan
11:31 16 Dec 23
Great hospitality! Offers some coffee, tea, water... clean shop, huge selections of equipments and bikes wears. Special Thanks Kuya Joe, Gemman, Joseph, Nick
Ahmed MoussaAhmed Moussa
14:23 08 Dec 23
Andy McgirrAndy Mcgirr
18:18 05 Dec 23
Bought a Polygon E-MTB, Charl was super-helpful, nothing was too much, bike delivered promptly with no issues and the after sale support has been fantastic. I'd give more stars if I could!
Joaquin FJoaquin F
02:55 02 Dec 23
Honest and knowledgeable team. They love bikes and you can feel that. I had a problem with a complex air fork. The tool the time to fix it properly by finding the cause. And at a very low price.Will be back for sure
Oscar AslyOscar Asly
12:16 28 Nov 23
The most professional bike shop in Dubai, with a super helpful and experienced team. They assisted me in selecting the perfect bike, and, not to mention, they serve an excellent flat white. 🙂
Keith Patrick RazalanKeith Patrick Razalan
17:45 11 Nov 23
5-star to Joe. Dear fellow bikers go to Bikeer for valuable parts.
EdChris PerezEdChris Perez
15:18 30 Oct 23
great service. kudos to Mr.Matthew for the assistance. 👍
E.J. ToralizaE.J. Toraliza
15:01 26 Oct 23
Parag ParekhParag Parekh
06:12 23 Oct 23
I got my bike built and bike-fit at Bikeera recently and I must say that the service, pricing, time commitment and the overall experience has been awesome.A shoutout to JC (Sales), Bane(Manager, Bike-fit pro) and Jesus(Mech) for their knowledge, guidance and service.Thank you, Bikeera!
Efe YamanEfe Yaman
08:25 10 Oct 23
After having my bicycle serviced in couple of different bike shops and ended up in disappointment either because of care or fare, I was advised to go to Bikeera and was introduced to Bane(Branimir) then to the whole team.In my point of view, even though professionalism is utterly important in any business - the passion of what you love to do defines the identity of your business and it reflects to your clients. From the first day I was introduced to them - I never had thoughts of going to anywhere. Their behavior, their knowledge, their know-hows, their care, their fare and the community rides of Bikeera - reflects their passion and they are so successful at almost everything.Thanks a lot one more time for catering a great environment, service and communication guys. Kudos to Bikeera !
Luke MathewsLuke Mathews
05:42 29 Sep 23
Feels like a local bike shop should do, the guys know what they are selling have great advice and knowledge. Always feel welcome and they are willing to go the extra mile to help however they can. I have two bikes from there myself and even my little mans balance bike is from there, the children's brand they stock called Woom is a must for your little ones. They even produce their own coffee which is top notch, so even go for a coffee and check out the shop, it is well worth it.
mohana ramakrishnanmohana ramakrishnan
14:01 27 Sep 23
Charl and Bane are exceptional in providing their services. They always deliver excellent results with high quality and efficiency. Their professionalism, expertise, and attention to detail are second to none. Both Charles and Benny demonstrate an unwavering commitment to their work, and they never fail to exceed expectations.
Nuhemi HussainNuhemi Hussain
08:00 27 Sep 23
On 31st December 2022, my wife and I decided to purchase our first road bike from a shop in Karama. After riding for a month, we realized the importance of getting our bike fitting done. In my search for affordable options, I stumbled upon Bikeera and spoke to James, who explained the benefits of bike fitting and their reasonable prices. So, we visited Bikeera and were greeted by Charl who assisted me & my wife with the fitting. He then took me around the shop, showcasing their latest bike models and equipment, despite knowing our purpose. This gentleman, Charl, left a lasting impression with his knowledge and trustworthiness. We eventually bought 2 brand new Polygon A8X bikes from Bikeera, thanks to Charl' guidance and support. He has become more than a sales expert to us, but a dear friend and ride buddy. Charl is a rare gem in the showroom industry, always prioritizing customer satisfaction over sales targets. He allowed us to try out the bikes and provided advice whenever needed. His prompt responses and problem-solving skills have earned our trust. As someone who is meticulous about purchases, especially when it comes to a bike worth over 30K, Charl' expertise has been invaluable.Bane, the seemingly unfriendly guy at first, turned out to be an incredible source of knowledge about bikes & bike fitting (Legend in town when it comes to Bike fittings) . As Bikeera became our second home, we returned to get a bike rack. A helpful staff member assisted us in fixing it to our car. However, a week later, Bane noticed that the rack wasn't properly secured. He took it upon himself to remove and reattach it correctly, even though he wasn't involved in the sale. This exemplifies why Bikeera stands out among other bike shops in the UAE. When I wanted to buy new shoes, he didn't just sell me any pair. Instead, he took the time to understand my issue with my current shoes and provide a solution. Bikeera's team truly cares about their customers.Their knowledge and expertise in bike mechanics are truly impressive. Whether it's a simple tune-up or a major repair, Asus and the rest of the workshop guys handle it with precision and care. Our bikes have never looked better after their thorough cleaning and servicing. They go above and beyond to ensure customer satisfaction, always going the extra mile to accommodate our needs. It's reassuring to know that we can rely on them for any bike-related issues. Their dedication and skill make them truly remarkable in their field.Overall, my wife and I are extremely satisfied with Bikeera's team. I would highly recommend this Store for anyone.Note: I have visited all the Bike stores in UAE, I can guarantee the customer service here, you’ll not receive anywhere!
YKD Debiaaa Sa!!!YKD Debiaaa Sa!!!
12:42 22 Sep 23
Jeff AliceJeff Alice
19:06 21 Sep 23
Outstanding one stop bike shop in the city with reasonable price and services.. Shout out to Mr. Joe who gave a helpful tips for a beginner like me.. Very professional man, loaded with knowledge and experiences about bikes.. Will definitely come back to buy bike stuff from this shop.. Thanks👍🏼
Conor ArcherConor Archer
09:21 16 Sep 23
john Harvey (H)john Harvey (H)
19:22 10 Sep 23
Bought on line and arranged for collection- Bikeera obliged- thanks for your help - appreciated!!
Chris CinaChris Cina
09:51 07 Sep 23
Simple site - fast delivery - efficient service
Iveta UpenieceIveta Upeniece
12:55 04 Sep 23
Excellent
Miss WMiss W
06:59 02 Sep 23
Really helpful staff and super fast delivery!!
Abdulrahman AlsharhanAbdulrahman Alsharhan
12:53 25 Aug 23
Amazing shop!!!!! Super helpful staff!!!! Great products and competitive prices!!!! They always give you the best advice, they never try to sell you anything you don’t need.Nick is my guy, just great!!! from day one he has been very helpful and goes above and beyond 🙏🏼Banni also is a great guy, he is knowledgeable and doesn’t beat around the bushes.Highly recommend this place!
Andrey LepukhovAndrey Lepukhov
07:34 17 Aug 23
mohammed al wahshimohammed al wahshi
14:43 15 Aug 23
Great.. all about bicycles
Inalize OosthuizenInalize Oosthuizen
02:59 07 Aug 23
Quick delivery of items ordered online. Service is always spot on and super friendly!
JAY CLIFFORD ANINIPOTJAY CLIFFORD ANINIPOT
08:06 05 Aug 23
Amazing team and appreacite how they deal with customers 👏
Emerson ciprianoEmerson cipriano
07:20 26 Jul 23
Purchased tubeless sealant and some energy gel all in good condition when delivered. Good service they will notify you the status of your order. Delivery was fast Good job 🫡 thank you 🙏🏼
rosauro ruizrosauro ruiz
08:09 20 Jul 23
Hey Guys. Doc Gemman serviced my bike. grateful indeed. Thank u brother. big thanks as well to Nick and Kevin for the assistance.Good job mates.
Clement S.Clement S.
11:35 02 Jun 23
Fancy looking bike shop with local bike shop service level, friendly with experienced mechanics! Don’t fret to walk in and get some help! They have a proper coffee machine too. I got my bike quickly checked and greased.They are the authorized distributor for Cippollini, LaPierre, Polygon 🇮🇩 and also other brands. Plenty of bike apparels option too.The team organizes weekly rides around town. Any issues in there, find Bane!
Zhuorui FuZhuorui Fu
12:39 01 Jun 23
They fixed my scooter w ease! Perfect service thank you guys so much!
Will KiddWill Kidd
04:45 20 May 23
Honest review!! These guys are the best, they are so so helpful with anything related to my bike and what is needed. For someone who works in the service industry i must say you guys are killing it! Better that any other! Well done team!!
Vladimir VukelicVladimir Vukelic
10:32 12 May 23
I want to share my massive gratitude and appreciation to the Bikeera shop!Their team is so dedicated, with a very positive vibe within the shop. All the staff are super friendly, approachable, and knowledgeable.Big congrats to the mechanics at the workshop; those guys are serious professionals and top-level mechanics. They sorted my problem so smoothly and in a very short turnaround time.KEEP UP THE GREAT WORK, BIKEERA!
Abdulaziz AlmodahkaAbdulaziz Almodahka
09:54 25 Mar 23
Visited Bikeera early February and found a bikers paradise with a great choice of quality bikes and accessories especially the Stromer bicycle range . I am now the proud owner of a Stromer ST2 in Royal blue with the 120 km battery pack .Best wishes to the friendly and helpful team at Bikeera 👍🏽
Clare MoukabaaClare Moukabaa
11:06 08 Jan 23
Went in to get a new bike for my daughter.Very professional service. She was allowed to test drive some bikes which made it easier to choose.Great advice on how to maintain the bike and reasonable prices.I can highly recommend going here for starter and professional bikes. Might go buy myself a new bike now!
Gawie BothaGawie Botha
08:07 30 Dec 22
Got a great deal on my first road bike. Staff's really helpful and friendly. Impressed with how they look after their customers. Got served some good coffee while browsing as well. Hope to see a branch open in Abu Dhabi soon!
Hammad HafeezHammad Hafeez
17:21 24 Oct 22
Was recommended this place by a colleague, was refered to Bane in particular.From convincing me to getting an awesome bike to fitting and guiding through the entire journey of a new cyclist.Bikeera is awesome and every member of staff there deserve appreciation!
Reynaldo BilawReynaldo Bilaw
06:33 12 Oct 22
I will remember that day Tuesday 11th October 2022, instant delivery in a heavy traffic area along Maydhan road at District one, still made to hand over at 7:30pm my new road bike Lapierre Aircode drs 8. Awesome services made by Mr. Joe Bacero, and will give kudos to Mr. Bane for special treatment on bike fitting, you treat your customer in a professional way. The bike was perfectly fit. Thanks to all staff that looking after. Cheers.
MirtaMirta
06:10 05 Oct 22
It’s not just a bike shop, it’s an experience. Hands down great customer service, friendly and knowledgeable staff, great selection of bikes, gadgets, accessories. Good coffee too 😊 Highly recommend!
Chek MercadoChek Mercado
12:14 05 Jul 22
Nice store. Good staffs. Definitely liked the bike that I bought. I’ll go back for sure.
mico obligacionmico obligacion
07:36 28 Jun 22
Very accommodating to beginners. Got my Yadea scooter from them. Very supportive after sales service as well!
Mirjam WesterveldMirjam Westerveld
15:55 26 Jun 22
Very happy customer, amazing service and friendly staff. Highly recommended.
Shashidhar ThotaShashidhar Thota
14:41 25 Jun 22
I have visited them for bike service and bike fit. They have done excellent job. The bike fit expert gave good guidance on riding posture and other tips.Good place, I will recommend the shop.
Bojan DurdicBojan Durdic
07:24 10 Jun 22
Excellent service, thanks to Bane and Gemman the mechanic who made my bike more aero 😁
Ties WoltersTies Wolters
12:51 28 May 22
After not having cycled for a bit, I brought in my bike for a major service and full check up. Where personnel was friendly and personable, also advice on different options was great. Where I suggested some things (eg cassette, chain, maybe even wheels) might be ready for renewal, picking up my fully serviced bike (no delays, perfectly on time) they confirmed most of the bike was actually still in great condition. Never anything pushy towards must change etc, just offering a nice coffee and advice on what I could consider over time.In short, beginning to end a great experience where staff at Bikeera was thinking with me. I recommend the (nice looking) store to anyone.Friso (not sure why other name in heading/could not change)
Igor DeminIgor Demin
03:39 24 May 22
Very professional and friendly people work here. The bought bike was ready to use - all parts were inspected and adjusted, and I didn't experience any issues.
Billy AntonioBilly Antonio
08:57 20 May 22
Got my Polygon Siskiu T7 and very satisfied with the bike for trail ride. Staff are very eager to assist you as well as very accomodating. Definitely recommendable to somebody looking for a quality bike and accessories. Look for CJ for any help. 👌👌💯
Elie Abou SamraElie Abou Samra
08:49 20 May 22
One of the best cycling shops i stepped into. From the moment you enter the staff are super friendly and chilled. Great understanding of your needs and advise you properly based on your riding level and budget. Great product range available at the shop
Diane GordonDiane Gordon
06:46 14 Apr 22
I received a complimentary bike service voucher from a recent cycling event. I can't praise the team enough who serviced my bike. Usually when I go for a bike service, the shops always tell me I need things to be changed on my bike, and try to sell me additional services. At Bikeera, they provided the complimentary service as promised, and even fixed a few additional items on my bike free of charge. They were super friendly and knowledgeable . My bike was ready on time as promised. The shop is bright and stocks a nice supply of bicycles. I highly recommend Bikeera and the team who work there!
Muhammad Ali AslamMuhammad Ali Aslam
08:00 25 Mar 22
Cannot praise this bike shop enough. Very professional bike service at reasonable prices. Bane is the man to look for. He will sort all your bike service needs as he did ours. They are selling some decent bike brands at very competitive prices so worth a visit. Slightly tricky to get there using google map due to some ongoing road works but its off main Um Suqueim street next to the KTM showroom so hard to miss.
Pankaj GaonkarPankaj Gaonkar
16:00 22 Mar 22
Newly opened Bike Shop in Dubai. Located off Umm Suqeim Road in the Al Quoz area this spacious and well equipped shop caters to the needs of cycling enthusiasts in Dubai.I got my bike serviced here and the servicing was done professionally and the bike was delivered on the promised day.The staff is knowledgeable and friendly. I browsed the bikes on display and they stock KTM, Cipollini, Lapierre and Polygon bikes (Indonesian bike brand). They also had electric scooters in the showroom.The showroom is well equipped with all the gear needed for cycling eg. pedals (LOOK, Shimano), helmets, lights, cycling GPS, Oakley cycling, sunglasses, cycling jerseys, bottle cages etc.I would definitely recommend Bikeera to anyone looking to buy a new bike or to get their bike serviced.
Tristan LangfordTristan Langford
12:52 04 Mar 22
Bought an electric bike here. All the staff are very friendly and helpful. Nice sized business, where you get personal service.If you need an electric scooter or bike, I recommend!
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