Frequently Asked Questions

By what time do I need to book to ensure a bicycle for the next day?

Kindly note that email bookings made after 5 pm may not guarantee a bicycle reservation for the following day. If you need a bicycle on short notice, it is best to contact us at +971 50 254 5363

Do the bikes come with pedals?

At Bikeera, we offer a wide variety of pedals FREE OF CHARGE. Please remember to select the pedals you need under EXTRAS when making a booking. If you prefer to use your pedals, we will install them free of charge.

Do I need to wear a helmet?

As per UAE law, wearing a helmet while cycling is mandatory. NO HELMET-NO RIDE. We offer helmets free of charge. Please remember to select your helmet size when making a booking. We also have special offers, with bicycle rentals, for brand new helmets, which you get to keep.

Do the rentals come with extras and spares?

All our bicycle rentals have essential tools and parts to keep you on the road.

Our repair kits include the following:
-Spare tube
-Tire levers
-Bicycle pump

Gel seat covers, and bottles come with a fee.

*Please note that our E-bikes do not come with any repair kits, as they need to be repaired by a professional.

What kind of deposit or ID do I need?

You only need a Passport or Emirates ID Card—no Deposit Required.

Unable to confirm booking, now what?

If you cannot confirm your booking, check that the bicycle model is available for the day and time frame you are trying to book. If not, search for an alternative bike for your required date and time. We always try our best to serve our customers. If you have any specific requests, please do not hesitate to contact us at +971 50 254 5363

Do you have a phone App for booking?

We still need a phone app for booking, but our online booking system through our website takes six easy steps to complete your booking.

What if I want to return the bike early or keep it longer?

Don’t hesitate to contact us at +971 50 254 5363 to confirm the bike is available for your desired booking period. Any additional charges need to be accounted for when returning the bike. The bike should be returned on the original date and time if it is unavailable for your selected booking period.

If you want to return the bike earlier than your confirmed booking dates, there will be a small service charge.

Where do I collect my rented bicycle from?

Collect your bike from our showroom, 191 Umm Suqeim St, – Al Quoz Industrial Area 4 Dubai store. Delivery is available at an additional fee and must be approved beforehand.

When should I make a reservation?

We always advise booking as soon as possible to ensure your desired bike is available. During high season bookings should be made at least 48 hours before collection.

Group Bookings?

We gladly accept group bookings but ensure a minimum 7-day reservation. Group bookings incur full payment if canceled with less than 48 hours notice.

When do I collect my bike?

You can collect your bicycle 12 hours prior to your rental start date. Please be sure to visit our showroom during our opening hours.

Monday-Friday 08:00-19:00
Saturday-Sunday 10:00-18:0)

Please collect your bike to avoid the cancellation of the booking unless you have made special arrangements. Please call our store if you have any questions.