Frequently Asked Questions

Placing an order means adding your items to cart, entering your delivery details, and completing payment at checkout: 

1. Simply pick your bike or gear
2. Choose the right size/variant (if applicable) 
3. Tap Add to Cart 
4. Head to checkout to confirm shipping and payment 

You’ll receive an order confirmation email once everything goes through.

Canceling or modifying an order means changing it before it’s packed or dispatched. If you need to update an address, swap a size, or cancel entirely, contact us as soon as possible. Once an order is being processed or shipped, changes may not be possible. The quicker you message us, the more we can do.

Our accepted payment methods include common card payments and typically offer quick wallet checkout like Apple Pay and Google Pay where available. The full list of available payment methods will always show on the product page and checkout.

If installments are available for your order, you’ll see the provider and plan options directly at checkout. Availability can depend on your cart value, product type, and the payment provider’s eligibility rules.

Yes, secure checkout means your payment details are processed through encrypted, protected payment systems. Your card information is not stored in plain text, and transactions are handled through secure payment gateways. If you ever run into a payment error, contact us and we’ll help you troubleshoot quickly.

Yes, if your order is over AED 150, you qualify for free UAE delivery. It will be clearly shown at checkout, and if it doesn’t qualify, you’ll still see the exact delivery fee before you pay.

UAE delivery timelines vary by location, stock availability, and order type, but most deliveries typically arrive within a few working days: 

• 3 working days for Dubai and Sharjah
• 5 working days for other Emirates

The most accurate estimate is always the one shown at checkout or in your order confirmation.

Courier partners are the delivery companies that transport your order to you. We use reliable couriers for all our UAE deliveries, and the one used can vary based on your location, item type, and shipment size. Once shipped, you’ll receive tracking so you can follow your delivery.

Our Return and Refund Policy explains when and how you can send items back for a refund or exchange. Bikeera accepts returns within our stated return window (within 14 days of receipt), as long as items are unused, in original condition, and include packaging/tags where applicable. For the exact window and conditions, always follow the policy listed on the site.

To initiate a return, contact our support team with your order number and the item you’d like to return or exchange, and we’ll guide you through the quickest option (drop-off or collection, depending on what’s available). If you’re exchanging a size, we’ll also confirm stock availability first.

Refunds are processed after the returned item is received and inspected by our technician, and the payment is issued through the original mode of payment. Credit card payments will be refunded to the same card used for the purchase, while cash on delivery (COD) payments will be refunded to a bank account provided by the customer. 

The bank/payment provider may take additional time to reflect it; allow up to 14 days for the refund to be processed.

Exchanges are possible as long as the item is unused and within the returns window, and the replacement item is in stock. If you’re switching to a different model, we’ll simply help you pay or refund the difference.

A damaged or defective item is one that arrives broken, faulty, or not working as intended. If that happens, contact us immediately with photos (and a short description) so we can sort it quickly. Usually, we do that via replacement, repair guidance, or refund depending on the case. We’ll tell you exactly what to do next.

Non-returnable items are products that can’t be returned due to hygiene, safety, or final-clearance conditions. If any item is excluded from returns (for example, certain clearance items or used/worn products), that will be stated on the product page or in the Return and Refund Policy. When in doubt, ask us before buying.

Bikes are shipped in a safe, delivery-friendly setup, often fully built and safety-checked where possible, or partially assembled if required for shipping protection. If any final steps are needed (like aligning the handlebar or fitting pedals), we’ll make it clear and keep it simple.

Bike sizing means matching the frame size to your height, riding style, and comfort preference. Start with the size guide (shown on the product page), then consider your riding goal. Performance fit vs. comfort fit can differ. If you’re between sizes or unsure, book a bike fitting and we’ll help you choose confidently.

Most bikes and premium cycling products include a warranty, and coverage length can vary by brand and category (frames, components, electronics, etc.). If something goes wrong, we’ll guide you through the warranty process and help you with the right next steps.

Yes, Bikeera offers servicing support so you can keep your bike running smooth and safe. If you need help choosing the right service, book a servicing appointment and tell us your bike type and symptoms (noise, shifting issues, brake rub). We’ll point you to the best option.

For many items, manuals and/or specs are available on the product page, brand website, or inside the product packaging. If you can’t find what you need, send us the product name and we’ll help locate the right info.

Yes, Bikeera is a community-focused company, and we run community rides and cycling meetups to help riders connect, stay consistent, and have more fun on the bike. Ride types can vary from social spins to more structured, challenging rides.

Be sure to check out our Cycling Community page for the latest rides and events you can join.

The easiest way is to check our Cycling Community page for the upcoming schedule and join the associated group (chat) for live updates. If it’s your first ride, arrive a little early and say hi. We’ll point you in the right direction.

To join our rides, you have to sign up in advance. You’ll then be added to the relevant group (chat) so you’re always in the loop.

Definitely. Many community rides include different pace groups or have a social option, so beginners can join without pressure. If you’re new, choose the most relaxed ride type and let the ride lead know. It makes everything smoother.

Bikeera Coffee Shop is our seaside meetup spot where riders (and non-riders) can grab coffee and bites. It’s located on Kite Beach, and yes, you’re welcome to visit anytime. Even if you’re not joining a ride. It’s a great place to meet friends, plan routes, or relax after a community meetup.